The number 1 sin that businesses commit all the time.
Yes, it’s raging rampant in the private, government, for-profit, and not-for-profit sectors.
The lack of a human operator.
When you call a company and the first thing you hear is a computer generated voice that wants to know what language you speak, every personal piece of information about you from who you went to kindergarten with to every line of your latest tax filing, and then demands you listen to a list from at least 1 to 9 for push-a-number selection, ONLY to be rewarded (once the drone has gone on for so long your head is throbbing) with ELEVATOR music and a “We’re sorry, all operators are busy now-Click” at the other end of the line, YOU KNOW the real message is….
BUZZ OFF, GO AWAY, STOP BOTHERING US!
Let’s name some guilty parties, shall we…
Medicaid in Florida
Department of Children and Families in Florida
These two agencies alone can keep you on the phone for two days straight, let’s say 8 hours of calling, without ever hearing a human voice or getting a response. But wait…they may eventually answer…don’t let that deceive you, their computer will be down, or they won’t find your SS#, or something, so you’ll be advised to apply all over again…from scratch!
FedEX. I just got off the phone from them. Why? I was supposed to be call them so they could deliver a package, because they can’t find my house!!!!
FedEX. They are jetting around the globe, but they can’t find my house. Granted, it’s not to big. HERE FedEX, ever here of Google Maps, Yahoo Maps, or GPS!. Give them a try.
But there was Ms. Sweet Computer Voice, asking how she could help me. When really the question was, “How was I being forced to help them?”
Well, it’s been a long summer. I can sum it up in one word DOOR! I am grumpy. I am getting grumpier. Heck, I’m even angry at this point.
BUT, is it absolutely necessary that in order to buy a door I must be a door expert to the point of calling the door factories, the lock factories, and learning about the entire industry from the inside out. Must I draw a map of my house which has been here for close to thirty years so someone can deliver a simple package.
Honestly, I’m tired of paying others to do the WORK that I AM THEN FORCED TO DO MYSELF, for, here’s the kicker, FREE.
So that’s American business today, charge your customer outrageous prices to let them do the work for themselves.
What a difference a knowledgable, human voice would make! Want that? Then call All County Lock and Key, Port St. Lucie, Florida. 772-878-6004. Remember what it feels like to talk to a human and get some customer service.
